Frequently asked questions
What is my order status?
You should have received a shipping notification email with a shipping tracking number. To track...
Why is my order delayed?
While we strive to deliver all orders on time, there are certain factors that are out of our con...
Can I change the shipping address/change the delivery address?
On the day of your delivery you can not change the delivery date. However, if you want to change...
When will I receive my order?
Shipment timeframes vary based on many factors including product availability and the delivery z...
What should I expect when receiving my delivery?
Armadillo Tough orders are delivered via a U.S. ground carrier. Orders are typically delivered t...
Will the carrier call me before delivery?
No, our U.S. carrier will not call you before delivery. If your order is being delivered by UPS,...
Do I have to be there to accept the delivery?
You do not need to be home at the time of delivery, but it is recommended. At the time of the de...
What if I miss the delivery of my order?
If you miss the delivery of your order. Please start a chat, call Customer Support at 1.888.549....
What delivery options are available?
Currently, our products are shipped via a U.S. Ground carrier like UPS. If you are home at the t...
What if my order is delivered with damaged or missing parts?
If you notice any external damage to the packaging, please take pictures prior to opening and fo...
Where is my order being shipped from?
Your order is usually shipped from our nearest U.S. warehouse. If the product is not available i...
Where do you ship to?
Currently, we ship to the 48 contiguous United States. We do not accept orders from Alaska, Hawa...
Where are your products manufactured?
Our products are proudly designed and engineered in the United States, shipped from warehouses i...
What is the steel gauge of the wall mounted shelf?
Our wall mounted shelves are constructed from 12 and 14 gauge steel.
What is the product warranty?
All Armadillo products are covered by a limited lifetime warranty. Any modification to or use o...
Are the cabinets waterproof?
No, the cabinets are not waterproof. They are water-resistant.
How do I install the Skyrack if my joists do not align with my desired location?
Please refer to the installation manual that came with your specific product. You can also view ...
Where can I access garage cabinet assembly guides?
Product assembly manuals are included in each product box. However, you can access and view prod...
What is the product warranty?
The warranty is dependent on the type of product. All garage cabinets come with a limited lifeti...
What if I received the wrong product?
If you received the wrong item (check the markings on the outside of the box), please do not ope...
What if my order is delivered with damage or missing parts?
If you notice damage to your item(s) or if you are missing parts, please follow these steps: I...
What if I lost my tool cabinet key or my tool cabinet is locked?
No worries, please email at [email protected] with your order confirmation number in the s...
What if my cabinet doors/drawers do not close properly?
First, make sure that your cabinet is level. If your cabinet is level and you are still experien...
What if my cabinet doors/drawers do not close properly?
First, make sure that your cabinet is level. If your cabinet is level and you are still experien...
What if the spacing of the studs does not align with the install locations?
Installation of a wood brace in between the irregularly located joists could be a possibility. F...
What if the spacing of my ceiling joists does not match the desired size and direction?
Eye pad plates can be positioned up to 6 inches side to side or 12 inches front to back to align...
How can I return my order?
Please contact us via live chat, call 1.888.549.1029, or email [email protected] to start ...
Can I return an item in my order?
Individual items within a preconfigured set may not be returned. For individual items, only unbo...
Can I exchange an item I ordered?
Armadillo Tough does not offer exchanges. A return order is required, and a new order will need ...
How do I return my order if something was wrong with my delivery?
Please do not refuse or return your order with our carrier if you notice any issues with your de...
Will my shipping fee be refunded for a return?
No, these are one-time costs for the delivery of orders received and will not be refunded.
How long does it take to receive a refund after I start a return?
The refund process starts once the product is received and inspected at the warehouse. From tha...
Can I cancel a return?
We are glad you have reconsidered but we can only cancel a return if the products have not been ...
Can I return one component of a pre-configured set for a partial refund?
No, the preconfigured sets are sold at a discount from the individual component pricing and can ...
What is the return period?
Assuming you have not unboxed your product(s), it/they may be returned for up to 30-days from th...
Will I be charged return shipping fees?
You will be subject to a 25% restocking fee on returned items, which will be automatically charg...
Do I need to return the product myself?
No, Armadillo Tough will arrange the pickup of the products from your address.
Do I need to package up my order for a return?
Products being returned must be ready for pick-up in the original boxes and securely placed on a...
Do the products I am returning need to be in unused condition?
Yes, installed or used products will not be refunded.
Will you contact me to arrange a pickup date?
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will nee...
Do I need to be available at the time of return pickup?
Someone at the pickup address has to be available to sign the pickup receipt.
Will you send me the packaging if I don't have the packaging to repack the product?
No, Armadillo Tough cannot supply extra packaging for returns.
Can Armadillo help me design my garage cabinet set layout?
Yes we can! We would be honored to help you design the perfect garage storage solution for your ...
Do I have to pay for custom garage cabinet set design services?
You do not. We would be honored to help you design the perfect garage storage solution for your ...
What is the Design Studio process?
First, complete the design studio form and it will be assigned to one of our in-house garage st...
What information do I need to provide for Design Studio?
All the information we need to is on our Design Studio form which can be accessed here.
Am I obligated to purchase after receiving a Design Studio concept?
While we hope you love your custom solution we designed and want to purchase it, there is no obl...
Can I customize a Pre-configured cabinet set?
At this time, you cannot make changes to a pre-configured cabinet set. However, you can create y...
Where can I find Product Assembly Guides?
You can find video and PDF assembly guides for all Armadillo Tough products here: Assembly Guid...
Do Armadillo products come pre-assembled?
Most of our garage cabinets and many of our products come pre-assembled or require minor assembl...
What products come pre-assembled?
All Armadillo cabinets, with the exception of those containing drawers, require minimal assembly...
Are the garage cabinets difficult to assemble?
No, all of our garage cabinets are engineered to make assembly easy and fast. Some products come...
Are the garage cabinet shelves' heights adjustable?
Armadillo Tough cabinets that contain shelves can be adjusted to best accommodate your storage n...
Where can I access garage cabinet assembly guides?
Product assembly manuals are included in each product box. However, you can access and view prod...
How do I assemble a rack or shelf?
Included in each box is an instruction manual to assist you with the assembly of your rack. On t...
How do I remove/install cabinet doors?
While the doors of your cabinet come preassembled to the cabinet, should you need to remove or i...
How do I remove a drawer?
Should you need to remove or install a garage cabinet drawer, please refer to the step-by-step i...
Can I put wheels on a Gear Locker?
Yes, you can add wheels to a Gear Locker and/or any other garage base cabinet that utilizes leg ...
Do products come with necessary hardware for installation?
Yes, all Armadillo products come with the necessary hardware for assembly and installation. If y...
Is it better to mount the wall shelf on the wall or the ceiling?
Both options are perfectly acceptable but please make sure to follow the mounting instructions p...
Can the Wall Mount Shelf be installed on a concrete wall?
Yes, it does come with concrete anchors to do so. Please refer to the installation manual that c...
What If I Need Installation Help?
While we have designed all of our products to be easy to assemble. Please visit our Assembly Gui...
Do You Offer Installation Services?
While we have designed all of our products to be easy to assemble, we understand that you may ha...
What if the spacing of the studs does not align with the install locations?
Installation of a wood brace in between the irregularly located joists could be a possibility. F...
What if the spacing of my ceiling joists does not match the desired size and direction?
Eye pad plates can be positioned up to 6 inches side to side or 12 inches front to back to align...
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discovery, and Paypal. We also offer Apple Pay, GP...
Do you offer financing?
Yes we do. We partnered with ShopPay, in conjunction with Affirm, to provide you with financing ...
How do I purchase with Shop Pay Installments?
When you are ready to checkout, select Shop Pay Installments as your payment method. You will be...
What if I am not accepted by Affirm?
It is up to Affirm to accept or deny your application. If denied, you can still pay by credit ca...
Will Shop Pay Installments affect my credit score?
Shop Pay Installments is powered by Affirm. If you choose Shop Pay Installments as your payment ...
Will my shipping fee be refunded for a return?
No, these are one-time costs for the delivery of orders received and will not be refunded.
How long will it take to receive a refund after I start a return?
The refund process starts once the product is received and inspected at the warehouse. From tha...
Can I cancel a return?
We are glad you have reconsidered but we can only cancel a return if the products have not been ...
If I purchased a Pre-configured set and want to return one item, could I return it and get a partial refund?
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Plea...
What is the return period?
Your order can be returned within 30 days from the date of delivery. Some restrictions may apply.
Will I be charged return shipping fees?
You will be subject to a 25% restocking fee on returned items, which will be automatically charg...
Do you price match?
If you find a lower price on armadillotough.com after you order your items, please contact Custo...
Are you looking for new trade partners?
Armadillo wants to build long-term with trusted retailers in eCommerce and brick-and-mortar chan...
What is the process to become a trade partner?
Fill out this form on this page and provide the required documentation. Once received and evalua...